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Terms and Conditions

For the safety and enjoyment of all that we offer, we ask that you read and are fully aware of our Terms and Conditions. 

Safety, hygiene and comfort

  • There will always be a short safety briefing at the start, anyone repeatedly or deliberately not adhering to the information provided in this briefing may be asked to leave without compensation.

  • Parents or guardians are responsible for ensuring that under 18s follow safety advice. 

  • A risk assessment has been undertaken for each experience and is available if requested. 

  • All our experiences are supervised by an experienced and friendly member of our team. Visitors are not permitted to take the animals unaccompanied or leave the group with an animal, unless advised to do so.

  • Hand washing facilities are provided. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

  • Footwear - You must wear closed shoes such as trainers, or boots/wellies that you don't mind getting wet or muddy. Sandals are not suitable and you will not be able to walk an alpaca wearing these. 

  • Please dress for the weather, waterproofs, sunhats and sun cream if necessary and dress appropriately for a farm visit - white is not a good colour to wear! 

  • We are unable to accept any responsibility for damage to shoes or clothing.

  • During the experience we may take photos that will be published to our social media profiles and website, please let us know if you do not want your photo taken.

Bookings, weather and cancellations

  • All walks, experiences or events must be paid for at the time of booking. We may take a 50% deposit for larger groups.

  • Vouchers may be issued for gifts or if you are uncertain of the date you would like to visit.

  • All gift vouchers are valid for 12 months and must be redeemed during this time. 

  • All children (under 18) must be accompanied by a responsible adult (aged 18 years +).

  • Children under the age of 10 must share an alpaca with a responsible adult over the age of 18.

  • Weather: Whilst our experiences can go ahead on most rainy days, if the weather forecast is for heavy rain, very high temperatures, storms and/or high winds we may need to postpone for safety reasons; the well-being of the alpacas and for the enjoyment of the experience itself. 

  • If we do need to postpone or cancel for any reason, weather or otherwise (a decision we do not take lightly) we will get in touch via your e-mail the day before your booking and will arrange a new date. 

  • If you are unable to attend on a different date we will refund the cost of your visit. 

  • Please check your e-mails the evening before your booking.

  • Cancellations or postponements made by visitors:

  • Cancellations made up to 7 days in advance of a booking are eligible for a full refund. 

  • Cancellations made less than 7 days but more than 24 hours before the start of the booking will be invited to reschedule the experience at a new time (a maximum of twice), within two years, or a gift voucher can be given. 

  • Cancellations made less than 24 hours prior to the booking, on the same day as the booking or those failing to attend a booking without letting us know, will not be eligible for free rebooking or a refund.

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